Services
Our Core Supply Services
How To Start An Order
Frequently Asked Questions
All products undergo strict internal QC and come with full documentation, including COA, HPLC/GC/MS data (where applicable), and SDS. Purity is typically ≥ 98–99% depending on product type.
We provide a standard set of documents including COA, MSDS/SDS, Packing List, and Commercial Invoice.
Packaging varies by product type:
Peptides & Powders: 1g/5g vials or aluminum foil pouches
Bulk Chemicals: 25kg fiber drums, HDPE drums, or steel drums
Customized: Available for temperature-sensitive or hazardous materials (cold chain, gas-filled, lined bags)
We offer flexible shipping options:
Express (DHL/UPS/FedEx): 3–10 working days
Air Freight: 7–15 days
Sea Freight: 15–45 days
We also support delivery to bonded warehouses or third-party consolidators if necessary, and can also cooperate with customers for customs clearance services.
While we do not currently offer custom synthesis services, our technical team is happy to assist you in selecting the most suitable standard product for your needs or answering questions related to specifications and applications.
Yes, samples are available for most items. Shipping and sample fees apply but can be offset against your first confirmed order.
- For in-stock products: 2–5 working days.
- For make-to-order or limited availability products: 1–3 weeks depending on production schedule and documentation preparation.
Yes, we regularly ship to over 30 countries including the US, Germany, UK, Australia, Canada, and others. Our logistics partners ensure fast and compliant international delivery.
We provide full transportation insurance and use protective packaging. If the goods are damaged or lost, please provide specific materials (pictures/videos) and we will have a corresponding compensation policy. The specific content depends on the value of the product or the specific order situation. You can consult your sales agent or contact us directly.
Our support team is available 24/7 via email or instant messaging. Whether you need a product quote, documentation, or help with logistics, we're here to help you every step of the way.